# Privacy Policy for [Agro.com.bd](https://agro.com.bd)
**Effective Date:** 09 May 2026
**Last Updated:** 09 May 2026
Welcome to [Agro.com.bd](https://agro.com.bd) (“Agro”, “we”, “our”, or “us”).
We value your privacy and are committed to protecting your personal information in accordance with applicable laws of Bangladesh and internationally recognized privacy standards.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile applications, services, marketplace, chatbot, forums, and related digital platforms.
By using our services, you agree to the terms of this Privacy Policy.
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# 1. Who We Are
[Agro.com.bd](https://agro.com.bd) is an agriculture-focused digital platform and marketplace that may provide:
* Agricultural product listings
* Farmer and buyer connections
* Agro-related chatbot and AI services
* Delivery and logistics support
* User accounts and dashboards
* Forums and community discussions
* E-commerce and payment features
* Educational and advisory content
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# 2. Information We Collect
We may collect the following categories of information:
## A. Personal Information
When you register, place orders, contact us, or use our services, we may collect:
* Full name
* Phone number
* Email address
* National ID (if required for verification)
* Delivery address
* Billing information
* Profile photo
* Farm or business information
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## B. Technical Information
We may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Access times
* Pages visited
* Cookies and analytics data
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## C. Transaction Information
If you buy or sell products through our platform, we may collect:
* Order details
* Payment records
* Delivery information
* Transaction history
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## D. Community & Forum Content
Any content you post publicly, including:
* Forum posts
* Reviews
* Comments
* Messages
* Images or videos
may be visible to other users.
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# 3. How We Use Your Information
We use your information to:
* Create and manage accounts
* Process orders and payments
* Provide customer support
* Improve our services and user experience
* Deliver products and services
* Prevent fraud and abuse
* Communicate updates and offers
* Personalize content and recommendations
* Operate AI/chatbot-related services
* Maintain platform security
* Comply with legal obligations
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# 4. Legal Basis for Processing
We process information based on:
* Your consent
* Contractual necessity
* Legitimate business interests
* Compliance with applicable laws and regulations
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# 5. Cookies & Tracking Technologies
We may use cookies, analytics tools, and similar technologies to:
* Keep users logged in
* Remember preferences
* Analyze traffic
* Improve platform performance
* Personalize user experience
Users may disable cookies through browser settings, though some features may not function properly.
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# 6. Sharing of Information
We do not sell personal information.
We may share information with:
* Payment gateways
* Delivery partners
* Hosting and cloud providers
* Analytics providers
* Customer support tools
* Government authorities when legally required
Third-party partners are required to maintain reasonable security and confidentiality standards.
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# 7. International Data Protection Standards
Although we operate primarily in Bangladesh, we aim to follow internationally recognized privacy principles inspired by:
* General Data Protection Regulation (GDPR)
* Consumer privacy best practices
* Industry-standard cybersecurity measures
International users acknowledge that their information may be processed in Bangladesh or other countries where our service providers operate.
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# 8. Data Retention
We retain personal information only as long as necessary for:
* Service operation
* Legal compliance
* Dispute resolution
* Fraud prevention
* Business records
After retention periods expire, data may be securely deleted or anonymized.
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# 9. Your Rights
Depending on applicable law, users may have rights to:
* Access their personal data
* Correct inaccurate information
* Request deletion of data
* Withdraw consent
* Object to certain processing activities
* Request account closure
To exercise these rights, contact us using the information below.
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# 10. Data Security
We implement reasonable technical and organizational measures to protect information against:
* Unauthorized access
* Data loss
* Misuse
* Alteration
* Disclosure
However, no internet-based system is completely secure, and we cannot guarantee absolute security.
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# 11. Children's Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children without appropriate consent.
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# 12. Third-Party Services & Links
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
Users should review third-party privacy policies independently.
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# 13. AI & Automated Services
Some services on [Agro.com.bd](https://agro.com.bd) may use artificial intelligence or automated systems to:
* Answer agricultural questions
* Recommend products
* Improve user experience
* Moderate content
Users should independently verify important agricultural, financial, medical, or legal decisions.
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# 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on:
[Agro.com.bd Privacy Policy Page](https://agro.com.bd/privacy-policy)
Continued use of our services after updates means you accept the revised policy.
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# 15. Contact Information
For privacy-related questions or requests, contact:
**Agro.com.bd**
Website: [Agro.com.bd](https://agro.com.bd)
Email: [support@agro.com.bd](mailto:support@agro.com.bd)
Phone: +8801351645544
Address: Dhaka, Bangladesh
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# 16. Compliance with Bangladesh Law
This Privacy Policy is designed considering applicable principles under Bangladesh digital and cyber-related regulations, including:
* ICT-related regulatory frameworks
* Digital commerce practices
* Consumer protection expectations
* Cybersecurity and online safety considerations
Users accessing the platform from outside Bangladesh are responsible for complying with their local laws where applicable.
