Return & Refund Policy

# Return & Refund Policy for [Agro.com.bd](https://agro.com.bd) **Effective Date:** 09 May 2026 **Last Updated:** 09 May 2026 At [Agro.com.bd](https://agro.com.bd), we aim to ensure a fair and transparent experience for buyers, farmers, vendors, and affiliates. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued through our platform. By using our services, you agree to this policy. --- # 1. Scope of Policy This policy applies to: * Buyers/Customers * Farmers * Vendors/Sellers * Marketplace transactions conducted through [Agro.com.bd](https://agro.com.bd) The policy covers: * Product returns * Refund eligibility * Replacement requests * Order cancellations * Dispute handling --- # 2. Eligible Return Reasons A return or refund request may be accepted if: * Wrong product was delivered * Product arrived damaged * Product is defective * Product quantity differs from order * Product quality significantly differs from description * Product expired or unsafe for use * Delivery failed due to seller fault Proof such as photos, videos, packaging, or delivery documentation may be required. --- # 3. Non-Returnable & Non-Refundable Items The following items may not qualify for return or refund unless legally required: * Perishable agricultural products after acceptance * Fresh vegetables, fruits, fish, meat, dairy, or livestock products once delivered and accepted * Products damaged due to buyer mishandling * Opened consumable items * Customized or made-to-order products * Digital products or downloadable services * Products returned without original packaging where applicable Certain items may have seller-specific policies. --- # 4. Return Request Timeframe Buyers must submit return or refund requests within: * **24 hours** for fresh/perishable products * **3 days** for damaged or incorrect non-perishable items * **7 days** for eligible general products unless otherwise specified Late claims may be rejected. --- # 5. Return Conditions To qualify for returns where applicable: * Product must remain unused where reasonable * Product should be in original condition * Original packaging, labels, and accessories should be retained * Proof of purchase or order number must be provided We reserve the right to inspect returned products before approval. --- # 6. Refund Approval Process Once a refund request is submitted: 1. The request is reviewed by Agro.com.bd and/or the seller 2. Additional evidence may be requested 3. Investigation may take place for disputes or fraud prevention 4. Refund approval or rejection decision will be communicated to the buyer Agro.com.bd reserves the right to make final decisions in marketplace disputes. --- # 7. Refund Methods Approved refunds may be processed through: * Mobile banking (bKash, Nagad, Rocket, etc.) * Bank transfer * Original payment method * Platform wallet or balance system * Coupon or store credit (where agreed) Processing time may vary depending on payment providers and banks. --- # 8. Refund Processing Time Estimated processing timelines: * Initial review: 1–5 business days * Refund processing: 3–15 business days depending on payment method Delays caused by financial institutions or third-party providers are outside our direct control. --- # 9. Partial Refunds Partial refunds may be issued in cases such as: * Missing items * Partial order damage * Partial delivery issues * Discounted or promotional orders * Products with acceptable minor variations --- # 10. Order Cancellation Policy ## A. Buyer Cancellation Buyers may cancel orders before: * Seller confirmation * Product shipment * Delivery dispatch Cancellation requests after shipment may be rejected. --- ## B. Seller Cancellation Sellers may cancel orders due to: * Product unavailability * Pricing errors * Delivery limitations * Suspected fraud * Regulatory restrictions If payment has already been completed, eligible refunds will be initiated. --- # 11. Perishable Agricultural Product Disclaimer Agricultural and fresh products naturally vary in: * Size * Color * Weight * Texture * Freshness duration Minor natural variations shall not automatically qualify for refunds. Buyers are encouraged to inspect products immediately upon delivery. --- # 12. Fraud Prevention Agro.com.bd reserves the right to reject claims involving: * False complaints * Repeated abuse of refund systems * Fake evidence * Product switching * Fraudulent chargebacks Accounts involved in fraudulent activity may be suspended permanently. --- # 13. Seller Responsibilities Farmers and vendors using [Agro.com.bd](https://agro.com.bd) agree to: * Deliver products as described * Cooperate during dispute investigations * Process valid return requests * Maintain product quality standards Repeated violations may result in account restrictions or removal. --- # 14. Platform Role & Liability [Agro.com.bd](https://agro.com.bd) operates as a digital marketplace platform. While we may assist in dispute resolution: * We do not guarantee all refund requests will be approved * We are not responsible for seller inventory issues * We are not liable for indirect losses resulting from delayed or failed deliveries Our role may vary depending on whether products are directly sold by Agro.com.bd or third-party sellers. --- # 15. Dispute Resolution If buyers and sellers cannot resolve disputes: * Agro.com.bd may review evidence from both parties * Platform records and delivery status may be considered * Final decisions may be made based on fairness, policy compliance, and available evidence Our decision regarding platform disputes may be final within platform operations. --- # 16. Policy Updates We reserve the right to update or modify this policy at any time. Updated versions will be published at: [Agro.com.bd Return & Refund Policy](https://agro.com.bd/return-refund-policy) Continued use of the platform indicates acceptance of updated policies. --- # 17. Contact Information For return or refund support: **Agro.com.bd** Website: [Agro.com.bd](https://agro.com.bd) Email: [support@agro.com.bd](mailto:support@agro.com.bd) Phone: +8801351645544 Address: Dhaka, Bangladesh --- # 18. Legal Compliance This policy is prepared considering: * Bangladesh digital commerce practices * Consumer protection expectations * Marketplace operational standards * International e-commerce best practices Users accessing the platform from outside Bangladesh are responsible for compliance with their local consumer laws where applicable.